As Chairman of Silks Hotel Group, I believe true corporate value extends beyond financial performance to a positive impact on society, the environment, and future generations. Upholding our mission to "Co-create value, thriving together," we see travel as a means to foster understanding and connection. As Taiwan's leading tourism brand, we are committed to making every journey an act of deep local engagement, cultural respect, and planetary care, aiming to be a global benchmark for sustainable hospitality.

ESG Commitment

We view ESG — Environmental, Social, and Governance — as the core of our corporate strategy, and actively align our efforts with the United Nations Sustainable Development Goals (SDGs). This is not only a guiding principle for our operations, but also the foundation of Silks Hotel Group’s business philosophy. Through this value framework, our goal is not only to reduce the environmental impact of our operations, but also to drive sustainable transformation across our entire supply chain, proactively engage in community development, and enhance the overall competitiveness of the tourism industry. At the same time, we uphold integrity and transparent governance to establish a solid foundation for long-term growth, embedding this commitment into our daily operations.

As the frontline of cultural exchange, the tourism industry bears a unique responsibility. We aspire to be promoters of Taiwanese culture, practitioners of social good, and advocates for green action. We hope that every service and guest experience offered by Silks not only becomes a part of each journey, but also reflects our long-term commitment to society and the environment.

Environmental Sustainability

We recognize tourism's significant environmental impact in energy use, water management, carbon emissions, and waste disposal. To address this, we've launched energy-saving and carbon-reduction initiatives, including smart energy systems, upgrading high-energy equipment, and optimizing air conditioning and lighting efficiency.
Simultaneously, we enhance local sourcing to reduce ingredient mileage and transportation emissions. Through the "Sustainable Table" initiative and partnerships with top chefs, we promote the "Surplus Food Program" and use small portions, diverse selections, and real-time replenishment in buffets to minimize waste.
To cut plastic pollution, we use recyclable and biodegradable packaging, advance the "EcoMeet Sustainable Meeting" with plastic-free policies, and select cage-free eggs and compostable materials. These efforts reflect not only global trends but our firm commitment to future generations. True luxury, I remind the team, is valuing and wisely using every resource, not endless consumption.

Social Responsibility

People are the most essential capital of our Group. In the face of dramatic changes in the labor market and the challenges of workforce shortages in the service industry, we have proactively invested in training resources, enhanced employee benefits, and established a transparent promotion system. At the same time, we actively promote internal training, managerial knowledge transfer, and inter-hotel exchange programs, laying a solid foundation for cultivating the next generation of professional service talent and ensuring that Silks Hotel Group continues to maintain global competitiveness.
We are committed to fostering a workplace culture of diversity, equity, and inclusion, respecting colleagues of different ages, genders, and cultural backgrounds, and enabling every team member to realize their potential with confidence. We also adhere to international human rights conventions, conducting human rights due diligence and risk management to strengthen the positive cultural impact of the company.
A hotel is not merely a temporary stop for travelers, but a vital platform for cultural exchange. For this reason, we have long supported the development of Taiwan’s art, design, and culinary scenes. Through exhibitions, themed dining experiences, and collaborative events, we reinterpret local culture and share it with global travelers through an international lens, creating rich and meaningful cultural experiences.

In recent years, we have also accelerated digital transformation by upgrading our central reservation system and CRM platform, implementing AI-powered customer service to improve the consistency and convenience of the guest experience. These digital tools enable us to better understand customer needs and optimize operations, allowing us to more effectively integrate ESG values with business performance — achieving both sustainability and efficiency.

Corporate Governance

We have established a comprehensive ESG governance framework by setting up a Sustainability Development Committee at the Board of Directors level. The committee is responsible for formulating strategic objectives and management indicators, designing action plans, and conducting regular rolling reviews. This institutional framework ensures that ESG is not merely a slogan or a short-term initiative, but an integral standard embedded in our daily operations.
In addition, we continuously strengthen communication mechanisms with stakeholders to maintain transparency and integrity in disclosures, proactively welcoming oversight and feedback from the market and society. To further enhance corporate resilience and trust, we are committed to improving information security, food safety, and risk control management, ensuring that both corporate culture and operational processes remain sound, stable, and accountable.

Sustainability Is Our Everyday Practice

The 2024 Hualien 403 Earthquake marked a pivotal moment for us to demonstrate corporate resilience. In the immediate aftermath, we promptly activated our crisis response mechanism to safeguard the safety of all guests and employees. Working hand in hand with local teams, we swiftly resumed operations and actively contributed to tourism recovery and promotional efforts. These actions were not only about protecting our business, but also embodied Regent's responsibility and commitment as a member of the community.
We firmly believe that a hotel is more than a place of commerce；it is a vital platform for cultural connection and human bonds.
Sustainability is not merely a defensive strategy to "reduce harm," but a proactive effort to "create value." This creation of value must respond not only to the expectations of our customers, but also to the long-term interests of our employees, society, and the environment. For Silks Hotel Group, sustainability is not just an operational choice — it is a corporate philosophy that permeates every detail of our services, encompassing environmental responsibility, social engagement, and sound governance. 
We aim to build Silks Hotel Group into a company that "brings the best of the world into Taiwan, and takes the best of Taiwan to the world." To me, "the best" means more than luxury or efficiency; it reflects deep human care, environmental respect, and shared growth with local communities.

Looking ahead, we will uphold even higher standards, making every journey more than crossing distances—it will be a heartfelt connection and a commitment to caring for our planet.

Silks Hotel Group

Chairman Steven Pan