At Silks Hotel Group, sustainability is more than something to be seen—it is an experience that our guests can truly feel, participate in, and help bring to life. As a hospitality and food service provider, we recognize that every stay, dining experience, meeting, journey, and interaction with local communities is closely connected to energy efficiency, water stewardship, food safety, responsible sourcing, talent development, guest experience, and community prosperity. Therefore, Silks Hotel Group continues to integrate sustainability into its corporate governance, operational management, and service design. Through responsible hospitality, we strive to create long-term shared value for our guests, employees, shareholders, suppliers, local communities, and the environment.
 

In 2025, as international business and leisure travel steadily recovered, Taiwan's hospitality industry entered a new phase of recovery alongside transformation. In response to evolving market demands, increasing climate-related risks, changing workforce dynamics, and growing consumer awareness of sustainability, Silks Hotel Group remains committed not only to delivering strong business performance, but also to strengthening organizational resilience and exceeding stakeholder expectations through higher standards of responsible management. We believe that true sustainability is not only about reducing environmental impacts, but also about creating lasting positive value through exceptional hospitality, corporate culture, talent development, and sound governance.

Delivering on Our Sustainability Commitment Through Sound Governance

Silks Hotel Group integrates Environmental, Social, and Governance (ESG) principles into its corporate strategy and operational management. Guided by internationally recognized frameworks and standards—including the Global Reporting Initiative (GRI), Sustainability Accounting Standards Board (SASB), Task Force on Climate-related Financial Disclosures (TCFD), the United Nations Sustainable Development Goals (SDGs), and climate-related disclosure requirements—we continue to strengthen sustainability disclosures and the management of material topics. Through the oversight of our Board of Directors and Sustainability Committee, the Group regularly reviews and enhances corporate governance, business integrity, risk management, information security, food safety, climate action, and supply chain responsibility, ensuring that sustainability is embedded not only in annual initiatives but also in our day-to-day operations and decision-making processes.
 

In response to climate change and an increasingly uncertain business environment, Silks Hotel Group continues to enhance its capabilities in risk identification, internal controls, and organizational resilience. We have incorporated energy conservation, carbon reduction, operational efficiency, disaster preparedness, and business continuity into our management priorities. By building on a foundation of sound governance, we remain committed to strengthening our long-term competitiveness, enhancing transparency, and creating sustainable value for all stakeholders.

Driving the Low-Carbon Transition Through Environmental Action

The hospitality and food service industries have a significant impact on energy consumption, water resources, food procurement, waste generation, and carbon emissions. At Silks Hotel Group, we recognize that effective environmental management begins with the details of our daily operations. We continue to invest in energy-efficient equipment, monitor energy consumption, strengthen water stewardship, reduce waste, and promote resource recycling. Through green hospitality initiatives, sustainable meetings, and low-carbon service design, we are committed to minimizing the environmental impact of our operations. 

In food and beverage operations, Regent Taipei continues to advance its "Sustainable Table" initiative alongside AI-powered food waste management. Through thoughtful plate design, real-time food replenishment, food waste reduction strategies, and guest engagement, we aim to minimize food waste while encouraging responsible consumption. These initiatives not only improve resource efficiency but also extend sustainability beyond back-of-house operations into every stage of the guest experience.

Creating Social Value Through Talent Development and Service Excellence

People are the most valuable asset of Silks Hotel Group and the foundation of our service excellence and sustainable competitiveness. In response to changes in the hospitality workforce landscape, the Group continues to invest in employee training and development, career growth, compensation and benefits, occupational health and safety, as well as diversity and inclusion. We are committed to creating a workplace where employees feel supported, continue to grow, and have opportunities to demonstrate their expertise. We value the contribution of every team member and continue to cultivate future hospitality professionals through leadership development, professional skills training, cross-property collaboration, and workplace well-being initiatives. 

In terms of guest service and food safety, Silks Hotel Group upholds the highest standards of hospitality excellence. From ingredient inspection, food preparation processes, hygiene management, guest privacy protection, information security, to service quality control, we continuously enhance guest experiences while ensuring safety and trust. We believe that sustainable hospitality is not only about reducing environmental impacts, but also about creating meaningful experiences in every interaction—allowing guests to feel cared for, respected, and confident throughout their journey.

Advancing Sustainable Tourism Through Local Community Engagement

The hospitality industry serves as an important gateway for cultural exchange and connection with local communities. In 2025, Silks Hotel Group continued to integrate local culture, natural environments, and community characteristics across its properties to develop distinctive sustainable tourism experiences. Through these initiatives, hospitality extends beyond accommodation and dining, becoming a platform for cultural preservation, local engagement, and environmental education. 

Through low-carbon stays, sustainable dining, local experiences, and ecological education programs, the Group continues to integrate sustainability throughout the guest journey. We encourage travelers to discover local communities, respect cultural heritage, value natural resources, and actively support the sustainable development of both communities and the environment.

Looking Ahead: Building a More Resilient and Sustainable Future

For Silks Hotel Group, sustainability is not only about minimizing negative impacts—it is about proactively creating meaningful value. This value is reflected in our respect for the environment, investment in our people, commitment to our guests, connection with local communities, and dedication to sound governance. Looking ahead, Silks Hotel Group will continue to advance ESG management with higher standards by strengthening low-carbon operations, sustainable dining, talent development, food safety, digital innovation, and local community engagement. We aim to transform sustainability from a guiding principle into tangible actions embedded in every service, every destination, and every guest journey. 

We look forward to moving forward together with all stakeholders, making travel more than simply a journey of movement and stay. Instead, we hope to make it an opportunity to understand the land, respect cultures, cherish resources, and connect people. Through our commitment to responsible hospitality, Silks Hotel Group will continue to contribute to a more resilient, more compassionate, and more sustainable future for Taiwan's hospitality and tourism industry.

Silks Hotel Group

Chairman Steven Pan