The Sustainability Development Committee, adhering to the five principles of the AA1000 Stakeholder Engagement Standard: Dependency, Accountability, Influence, Diverse Perspectives, and Attentiveness, has identified eight major stakeholders of the Group:

2023 Stakeholder Communication

Silks Hotel Group engages in communication and interaction with stakeholders through various channels, gathering their needs and expectations on issues of concern, and reviewing key performance indicators for each issue to provide responses. The identification results of these concerns serve as the basis for formulating our business strategies, product innovation, and service optimization, aiming to create sustainable value for stakeholders. The company's sustainable development goals are not only focused on improving operational performance but also on leveraging our influence to promote social well-being.

 
Our corporate website has a dedicated contact section where any stakeholder can exchange views with us at any time. To effectively and promptly respond to issues that stakeholders value, in addition to collecting and responding through various contact methods and communication channels, we have also set up an online questionnaire in the stakeholder section of our website to understand their concerns and expectations on various major topics, providing valuable insights for the company's sustainable operations. Furthermore, the Sustainability Development Committee reports to the Board of Directors at least once a year on communication with various stakeholders.