Stakeholder Communication-Sustainable SHG | Silks Hotel Group ESG Website

Stakeholder Communication

Stakeholder Survey

Stakeholder Communication

Materiality Analysis

The Sustainability Development Committee, following the five principles of the AA1000 Stakeholder Engagement Standard—Accountability, Influence, Materiality, Dependency, and Inclusivity—has identified seven key stakeholders of the Group:

Employees

Customers / Consumers / Mall Tenants

Shareholders / Investors

Strategic Partners(e.g., Suppliers, Contractors)

Media / Online Communities

Government Regulatory Authorities

Communities and Non-Profit Organizations

2024 Stakeholder Communication

Silks Hotel Group has established multiple communication channels to continuously interact with stakeholders, gather their needs and expectations, and formulate performance responses for key concerns. Identified critical issues are incorporated into operational strategy development, product innovation, and service optimization, aiming to create long-term sustainable value for stakeholders. The Group not only pursues operational performance improvement but also leverages its influence to promote societal well-being.

The company website features a dedicated contact section, allowing stakeholders to provide feedback at any time. To respond effectively and promptly to issues of stakeholder concern, feedback is collected and addressed through various contact methods and communication channels. Additionally, an online stakeholder questionnaire is available on the website to gauge their attention and expectations regarding major topics, providing valuable input for the company's sustainable operations. The Sustainability Committee reports at least once a year to the Board of Directors on stakeholder engagement activities.

Stakeholder	Concerns	Communication Frequency and Methods	2024 Communication Performance
Employees	Talent attraction and retention Human rights protection and diversity and inclusion Personal data protection and information security Occupational safety and health Food safety and health	Bulletin boards, Regent University app, HR consultations Employee satisfaction surveys, grievance mechanisms Staff welfare committees, labor-management meetings, occupational safety and health committees Annual training plans for competency development	Regular labor-management meetings and occupational safety, health committee meetings held In-service career training: 11,622 participants, totaling 67,204 hours; Human rights-related training: 5,099 participants, totaling 9,432 hours Awarded "Asia's Best Employer" Regent Taipei received 1111 Job Bank "Happiness Enterprise Gold Award" for four consecutive years
Shareholders / Investors	Sustainability strategy Food safety and health Talent development and career growth Innovation and customer service Business performance	Board of Directors meetings, general shareholders' meetings, Annual reports, and sustainability reports Financial results announcements Investor briefings and forums Market observation platforms Company website, complaint hotlines, email	Held 5 Board of Directors meetings and 1 general shareholders' meeting Conducted 3 investor briefings Released 28 major announcements Published the annual sustainability report
Customers / Consumers and Mall Tenants	Food safety and health Innovation and customer service Personal data protection and information security Occupational safety and health Community care and philanthropy	Company website, sustainability report Customer satisfaction surveys, complaint hotlines Social media platforms, press releases Phone, email communication Membership newsletters	Published the annual sustainability report Achieved a customer satisfaction score of 86
Strategic Partners(e.g., Suppliers, Contractors)	Human rights protection and diversity and inclusion Food safety and health Supply chain management Occupational safety and health Personal data protection and information security	Ad-hoc supplier meetings Annual supplier written evaluations On-site supplier audits (at least once a year) Ad-hoc supplier site visits Whistleblowing hotline and email for unethical conduct	Conducted 174 written reviews of partner suppliers and 21 on-site audits; no suppliers scored below 60 (failing grade) No reported cases of unethical or integrity-related violations
Media / Online Communities	Community care and philanthropy Human rights protection and diversity and inclusion Occupational safety and health Corporate governance	Ad-hoc press conferences Ad-hoc press releases and feature interviews Dedicated hotline and email	Held 23 press conferences Issued an average of 9 press releases per month Regular social media outreach and engagement
Government Authorities	Human rights protection and diversity and inclusion Occupational safety and health Personal data protection and information security Food safety and health	Regular regulatory audits Market Observation Post System (MOPS) disclosures Policy and regulatory briefings from competent authorities	Complied with government food safety regulations, completed product disclosures, and published the annual sustainability report Maintained and implemented the Information Security Management System (ISMS)
Communities and Non-Profit Organizations	Community care and public welfare Waste, wastewater, and air pollution management	Organizing community charity activities and supporting advocacy initiatives Annual sustainability report publication Neighborhood meetings Phone, email, and written correspondence	The Group's hotels, including Regent Taipei, Silks Place Tainan, Silks Place Taroko, Wellspring by Silks Yilan, and Just Sleep, jointly organized a series of year-end charity and care activities to support local communities.