Occupational Safety and Health-Sustainable SHG | Silks Hotel Group ESG Website

Occupational Safety and Health

Human Rights Protection and Diversity & Inclusion

Attraction and Retention

Training and Development

Occupational Safety and Health

Performance Results

The Group recorded a total of 36 occupational injury cases, a 38% decrease compared to the previous year, with 429 total lost days and an occupational injury rate of 20.606 per 1,000 employees.
The Group's hotels conducted 24 AED and CPR training sessions, with a total of 1,057 participants.
The Group's hotels held 79 fire drills and safety education sessions, involving 4,552 participants.
Workplace environment monitoring results all complied with regulations, and case-specific adjustments were implemented for employees with special needs.

Future Goals

Short-term Goals

Medium to Long-term Goals

Enhance employees' safety awareness and increase training frequency

Establish a more comprehensive occupational safety management system, reduce the incidence of workplace injuries, and improve employee health indicators.
Through systematic implementation and continuous improvement, achieve sustainable, safe, and healthy workplace objectives.
Develop a risk-oriented health care mechanism to enhance support for middle-aged, senior, and maternal employees.

Impact

Silks Hotel Group firmly believes that employees' physical and mental health are the cornerstone of high-quality service and sustainable operations. The safety and health of employees, suppliers, and contractors are considered significant sustainability issues. The Group is committed to creating a safe working environment, enhancing operational efficiency and guest satisfaction, and upholding the philosophy of "people-oriented and life-respecting."

Policy Commitment

To realize the vision of "Zero Occupational Accidents," the Group has established an Occupational Safety and Health (OSH) management system in accordance with the Occupational Safety and Health Act. A dedicated committee, chaired by the General Manager, is responsible for overseeing system operations and ensuring regulatory compliance. Safety culture has been fully integrated into all hotel operations and extended throughout the supply chain, working with partners to strengthen risk prevention and accident mitigation capabilities. This demonstrates the Group's commitment to achieving the United Nations SDGs on health and well-being and decent work.

Actions Taken

Education, Training, and Emergency Response Management
A cross-departmental OSH committee has been established to coordinate safety management, conducting fire evacuation, first aid, and other training and drills to enhance employees' emergency response capabilities and disaster awareness.
Occupational Environment and Employee Health
Workplace environment monitoring and health checks are implemented, with attention to the needs of maternal and middle- to senior-aged employees. Flexible working hours and job adjustments are provided to create a healthy workplace where all employees participate and risks are controllable.

Evaluation Mechanisms

Management reviews are conducted annually to assess performance and the achievement of objectives.
The Sustainability Committee continuously monitors the implementation and progress toward these goals.

Stakeholder Engagement

The Group holds regular meetings to communicate occupational safety and health (OSH) issues with stakeholders. Key information is disclosed in real time through notice boards and the Silks University App, and results are included in the Sustainability Report, demonstrating the Group's commitment to and practice of transparent communication, risk disclosure, and responsible governance.

Occupational Safety and Health Policy

Silks Hotel Group has established a management mechanism in accordance with the ISO 45001 Occupational Health and Safety Management System standard, tailored to operational needs and continuously adjusted in line with legal requirements to enable autonomous management and continuous improvement. The policy covers the following four core areas:

Education, Training, and Emergency Response Management

To ensure all employees are familiar with emergency response procedures and safety operating standards, a series of training programs and disaster drills have been designed to enhance the emergency response capabilities of staff across departments. These trainings include not only theoretical learning but also practical exercises, such as fire evacuation, emergency egress, and basic first aid.

The core purpose of all drills is to familiarize employees with emergency response procedures and safety protocols. The hotel has also established an Emergency Response Team, led personally by the General Manager, to respond promptly at the onset of incidents, prioritizing personnel safety and effectively minimizing potential losses from fires or other disasters.

2024 AED and CPR Training Sessions at Each Hotel

	Regent Taipei	Just Sleep	Silks Place Tainan	Silks Place Taroko
Total Number of Courses	18	2	2	2
Total Participants	949	40	27	41
Total Training Hours	1,878	40	54	82

職業環境與員工健康

環境監測與安全實踐

本集團依《職業安全衛生作業環境監測實施辦法》定期進行作業環境監測，涵蓋高溫、噪音、二氧化碳等指標，並強化安全衛生宣導。對異常數值即時研商並改善，監測報告除公告外亦存查備查，確保員工於健康安全環境中工作。

環境有害物質的存儲與管理

晶華國際酒店集團為確保化學品安全使用與環境風險控管，本集團制定《化學產品管理SOP》，涵蓋多部門共68項化學品，皆備有SDS供查閱。並定期辦理教育訓練，提升員工使用認知與應變能力。針對液體洩漏風險，設有專責SOP，由工程部定期檢討更新，洩漏事件可即時處置並通報，確保環境與人員安全。

身心健康與福利促進

本集團致力打造關懷員工身心健康的職場，提供從入職體檢到定期健檢的完整服務，針對高風險職務與夜班人員加強健康監測，並安排護理師追蹤高風險個案。另設醫務室，駐有醫師與護理師，提供健康教育與緊急醫療支援。集團亦依評估結果調整工作安排，特別照護孕婦與中高齡員工，落實健康職場願景。

透過職安會定期檢討健康保護計畫，針對未達標項目提出改善對策，強化勞資健康共識。執行重點包括：滾動調整計畫並公告、關懷母性保護個案、落實工時與休假管理、依職務提供健康措施、實施復工機制與復健輔導、保存職場醫師服務紀錄。另配合勞動部推動中高齡職務再設計，改善工作環境、降低職災風險，提升勞工就業穩定與福祉。

不法侵害與職災預防

不法侵害

本集團致力於打造安全、尊重與公平的職場環境，積極防範並妥善處理各類職場不法侵害事件，包括性騷擾、語言暴力、歧視及精神壓迫等。我們依據《職業安全衛生法》制定「執行職務遭受不法侵害預防計畫」，並強化員工通報管道與處理流程，全面保障受害人與通報者的隱私與權益，嚴禁任何形式的報復行為。

為協助中高齡勞工降低因工作因素導致的職災風險與健康損害，並提升其就業穩定性，本集團配合勞動部職務再設計中心，推動「中高齡職務再設計補助計畫」，藉由購置提升工作效能與安全性的輔具及優化工作流程，全面改善職場環境，達成職災預防與勞工福祉雙重目標。

母性健康保護預防計畫

人因性危害預防計畫

職場不法侵害預防計畫

過負荷促發疾病預防計畫

職災預防

通過定期的安全培訓和緊急應對演練，提升員工對職業安全的認識和自我保護能力。詳細分析並制定預防措施，例如加強交通安全教育、改善工作場所的物理布局，以減少事故發生率，保障員工的健康與安全。

2024年晶華國際酒店集團共發生36起職業災害，較2023年減少38%。其中，台北晶華與台南晶英分別減少18件與2件，捷絲旅增加4件，太魯閣晶英則因403地震導致7件職災（含一件通勤死亡意外）。在積極推動職安教育下，交通意外、跌倒碰撞、切割與燒燙傷等事故類型均下降逾50%。

職業傷害率

職業傷害率	台北晶華	捷絲旅	台南晶英	太魯閣晶英	合計
缺勤總日數	53	175	25	176	429
總工作日數	266,992	53,398	90,421	42,912	456,609
缺勤率(AR)	0.0198	0.3277	0.0276	0.4101	0.0939
職災千人率	11.865	24.681	32.719	3.461	20.606
失能傷害率(FR)	5.618	11.704	16.126	20.3905	9.917
失能傷害嚴重率(SR)	24.813	409.659	33.597	84.657	118.188
總合傷害指數	0.373	2.189	0.736	1.313	1.082

計算說明：

缺勤率（AR）= 缺勤總日數/總工作日數*100%
總缺勤日數包含生理假、病假、傷假及公傷假等。
職業災害千人率‰=職災人次數/總員工人數*1,000
失能傷害頻率（FR）= 傷亡人次數合計/公司員工之總工作時數*1,000,000
失能傷害嚴重率（SR）= 總損失日數/公司員工之總工時數*1,000,000
總合傷害指數=√(失能傷害頻率FR*失能傷害嚴重率SR)÷1000