Training and Development-Sustainable SHG | Silks Hotel Group ESG Website

Performance Results

Silks Hotel Group's training and development programs have significantly enhanced employees' professional skills and occupational literacy, further improving customer service quality and strengthening the Group's market competitiveness and brand value.

Future Goals

Short-term Goals

Medium to Long-term Goals

Enhance employees' awareness and ability to provide high-quality customer service.
Increase opportunities for employees to participate in professional training and skills enhancement.

Actively collaborate with global educational institutions to continuously improve education quality and internship opportunities.
Establish a continuous professional development support system to foster a self-sustaining learning organization.

Impact

Silks Hotel Group firmly believes that the core competitiveness of the tourism industry lies in providing exceptional services and products. Through deepening talent training and enhancing employees' professional capabilities and communication skills, the Group ensures that every customer enjoys the best service experience, thereby improving customer satisfaction and the Group's market competitiveness.

Policy Commitment

Silks Hotel Group is dedicated to cultivating and developing talent, consistently investing substantial resources in human resource training and career development programs. The Group not only focuses on talent recruitment and competency strengthening but also values the cultivation of future successors to pass on the Group's corporate culture and core values. We are committed to promoting the missions of "Heartfelt Hospitality" and "Bringing the world's best to Taiwan and bringing Taiwan's best to the world," striving to achieve the goal of sustainable operation.

Actions Taken

Silks Hotel Group collaborates with higher education institutions, such as Southern Taiwan University of Science and Technology and St. John's University in Indonesia, to provide students with professional education and internship opportunities, expanding their learning and career development space. Additionally, through programs like the "iGPS Career Navigation Map," we offer targeted vocational training to employees to enhance their employability and entrepreneurial skills.

Evaluation Mechanisms

Through regular management reviews and performance evaluations, Silks Hotel Group ensures the effective implementation of education and training programs and the achievement of established training goals.

Stakeholder Engagement

Silks Hotel Group, in accordance with its stakeholder engagement mechanism, conducts regular and irregular communication and interaction, transparently disclosing information in sustainability reports, the Regent University APP, and the Group's website to maintain a high level of transparency and mutual trust.

Industry-Academia Collaboration for Innovative Talent Development

Silks Place Tainan collaborated with Southern Taiwan University of Science and Technology in August 2022 to establish the "Silks Place Tainan Elite Academy," cultivating future entrepreneurs through industry-academia collaboration and building long-term partnerships. In 2023, Silks Hotel Group continued to expand its industry-academia collaboration efforts by signing a cooperation agreement with St. John's University in Indonesia. They plan to jointly launch a New Southbound special program specifically for Indonesian students in the 2024 academic year, concretely promoting the New Southbound Policy and cultivating talent needed in the hotel industry.

Southern Taiwan University of Science and Technology and Silks Place Tainan established the "Silks Place Tainan Academy" and signed an industry-academia collaboration agreement. (Photo provided by Southern Taiwan University of Science and Technology)

Silks Hotel Group signed a contract with St. John's University on the 20th to launch a New Southbound special program next year to cultivate hotel talent. (Photo provided by Silks Hotel Group)

Diverse Training for Sustainable Legacy

In 2023, Silks Hotel Group launched the brand-new "iGPS Career Navigation Map" program, designing the "iExplore GPS" curriculum for new graduates and the "iBreakthrough GPS" curriculum for those with 3 to 5 years of work experience, providing two-year learning and growth opportunities.

We continue to implement the "4 Disciplines of Execution (4DX)" employee training, from "Focus on the Wildly Important Goal (WIG)," "Act on the Lead Measures," "Keep a Compelling Scoreboard," to "Create a Cadence of Accountability," training employees to focus on important goals, enhance their thinking, and bravely take responsibility for results.

The Regent Talk in-depth interview training program has been implemented for many years. Through online guided reading seminars and book-sharing sessions, senior executives share their experiences, passing on the corporate culture and values, enhancing employees' professional knowledge and skills, strengthening their work abilities and career development, and promoting mutual growth between the company and its employees, thereby realizing corporate sustainability. The "Silks University" APP, a digital learning platform developed and built in 2021, leverages the convenience and personalization of mobile devices to enhance the learning environment and effectiveness for all colleagues within the Group.

Meticulous Service, Sustainable Hospitality

To enhance the company's sustainable competitiveness, in 2023, we once again invited British butler expert Wayne Fitzharris to conduct training courses for butler talents and senior F&B executives at various hotels within the Group, strengthening their butler qualities and professional skills, and continuously optimizing the Group's leadership position in the high-end market.

Through this series of courses, participants not only learn how to deepen connections with guests but also develop plans to continuously improve luxury service levels to provide exceptional service that exceeds customer expectations. The training also includes personal development and professional skills cultivation, aiming to nurture an elite team capable of providing personalized and attentive service to guests.

Furthermore, in 2023, we also invited the female sake sommelier from the Ukai Group's Tofuya and Teppanyaki restaurants, renowned for their top-notch service in Japan, to share their meticulous and attentive service experiences. We also organized basic catering service courses for new employees, covering knowledge and skills such as pouring water, carrying trays, and understanding beverages.