Independent Testing Laboratory
Since 2016, to strengthen the self-management and monitoring of food, we have established an independent testing laboratory. Our testing instruments and methods adhere to the standards set by the central competent authority and internationally recognized testing procedures, ensuring the accuracy and reliability of the tests. Laboratory equipment undergoes regular calibration and maintenance to guarantee that the results of each test accurately reflect the safety status of the food. In addition to internal testing, Silks Hotel Group also collaborates with third-party laboratories for external testing on specific items, providing double assurance for food safety.
Laboratory Operation and Monitoring
Laboratory operations encompass everything from raw material inspection, sampling, and analysis to data recording. Each testing operation adheres to strict standards. The laboratory is managed by a dedicated team to ensure the accuracy and completeness of records, strictly adhering to the principle of not arbitrarily modifying data. All data and records must be retained for at least five years for traceability and auditing purposes.
Quality Control and Hygiene Standards
Independent testing focuses on microbial testing for "total bacterial count" and "coliform bacteria." These tests not only meet national standards but also serve as crucial indicators for assessing the hygiene conditions of our food processing. Through these indicators, we can promptly identify potential hygiene issues in the production process and swiftly take necessary corrective measures.
2023 Achievements and Practices
In 2023, Regent Taipei and Silks Place Tainan conducted a series of food hygiene and safety inspections and audits. Regent Taipei performed 64 self-inspections, with one instance each of pesticide residue and sulfur dioxide detection failing to meet standards, resulting in immediate product returns. The remaining 62 tests were compliant. Silks Place Tainan also conducted 4 microbial self-inspections, all meeting the required standards.
Regent Taipei, contributing to over half of the Group's catering revenue, executed 14 internal food safety and hygiene audits and 32 venue cleaning, maintenance, and hygiene inspections in 2023. The audits and inspections covered areas such as supplier evaluation, food preparation, food storage, hygiene and working environment, as well as cleaning and disinfection. The catering revenue influenced by these 14 internal food safety and hygiene audits at Regent Taipei accounted for 95.27% of its net catering revenue and 48.71% of its net operating revenue.
Regent Taipei food safety and hygiene self-inspections
64 times
Silks Place Tainan food safety and hygiene self-inspections
4 times
Internal food safety and hygiene audits
14 times
Venue cleaning, maintenance, and hygiene inspections
32 times
Percentage of catering revenue at Regent Taipei affected by the internal audits on food safety and hygiene, as a portion of the total net catering revenue at Regent Taipei
95.27 %
Percentage of catering revenue at Regent Taipei impacted by the internal audits on food safety and hygiene, as a portion of the total net operating revenue at Regent Taipei
48.71 %
Percentage of catering revenue at Regent Taipei’s banquet halls, certified with the HACCP food control system, as a portion of the total net catering revenue at Regent Taipei
22.81 %
Although Silks Place Tainan has not obtained any food safety control system certification, it strictly implements food safety management in accordance with the Group's "Food Safety and Hygiene Environmental Standard Operating Procedures." Starting from November 2023, it conducts 8 internal food safety and hygiene audits and 35 venue cleaning, maintenance, and hygiene inspections for all restaurants every month.
Silks Place Tainan internal food safety and hygiene audits
8 times
Silks Place Tainan venue cleaning, maintenance, and hygiene inspections
35 times
Regent Taipei
Regent Taipei conducted a total of 382.2 hours of internal food hygiene and safety training courses. Chefs received a total of 1,162 hours of internal and external hygiene training, with 509 participants. HACCP team members also completed 38 hours of external professional training courses.
Internal food hygiene and safety training
382.2 hours
Chef internal and external hygiene training
509 participants
Chef internal and external hygiene training
1162 hours
HACCP team external professional training
38 hours
Silks Place Tainan
Silks Place Tainan conducted a total of 506 hours of internal food hygiene and safety training courses, and chefs received a total of 680 hours of internal and external hygiene training.
Internal food hygiene and safety training
560 hours
Chef internal and external hygiene training
680 hours
Silks Place Taroko
Silks Place Taroko conducted a total of 143 hours of internal food hygiene and safety training courses, with 286 participants. HACCP team members also completed 40 hours of external hygiene training courses.
Internal food hygiene and safety training courses
286 participants
Internal food hygiene and safety training courses
143 hours
HACCP team external professional training
40 hours
Just Sleep
Just Sleep, which mainly focuses on room revenue, also conducted three chef hygiene external training sessions, with a total of 231 hours.
External chef hygiene training
231 hours
Silks Hotel Group strictly adheres to the Food Safety and Sanitation Management Act and related regulations and policies. In 2023, Regent Taipei passed 62 on-site inspections and item sampling by the Taipei City Department of Health. Silks Place Tainan passed 2 on-site inspections by the Tainan City Department of Health. Silks Place Tainan's Silks House and banquet hall also passed the 2023 Tainan City Catering Hygiene Grading Assessment as hygienic restaurants.
On-site inspections and item sampling
62 times
Silks Place Tainan passed on-site inspections by the Tainan City Department of Health
2 times