Sustainable Supply Chain-Sustainable SHG | Silks Hotel Group ESG Website

Performance Results

Regent Taipei completed document reviews for 69 major suppliers and conducted on-site audits for 11 suppliers. Silks Place Tainan completed document reviews for 52 major suppliers and conducted on-site audits for 5 suppliers. The evaluation results showed that no supplier had a total score below 60.
The purchase amount from suppliers audited on-site by Regent Taipei was NT$119,694,044, accounting for 13.05% of Regent Taipei's total food and beverage (including fresh food) transaction amount in 2023. The purchase amount from suppliers audited on-site by Silks Place Tainan was NT$19,346,474, accounting for 10.72% of Silks Place Tainan's total food and beverage (including fresh food) transaction amount in 2023.
The proportion of spending on tea and coffee beverages with international certifications or labels: Regent Taipei 26.32%, Silks Place Tainan 50.62%.
The procurement of customer supplies such as napkins and toilet paper with Forest Stewardship Council (FSC) international certification reached over 80%. All photocopy machines use environmentally friendly machines with energy-saving labels, achieving an energy-saving and carbon reduction rate of over 10%.

Future Goals

Short-term Goals

Medium to Long-term Goals

Establish long-term partnerships with excellent supply chains to ensure timely and effective supply of all items for the hotel, from food and beverages to guest room supplies and cleaning services.
Encourage suppliers to provide low-carbon and energy-saving products, leading the supply chain towards a sustainable future together.
Develop new dishes using local and seasonal ingredients to reduce carbon footprint and food waste during transportation.

By the end of 2026, all restaurants in the Group will fully adopt cage-free eggs and increase low-carbon products by 3%.
Increase the use of ingredients from farms that practice animal welfare, expanding support for sustainable development.

Impact

Extreme weather events may affect food supply and logistics transportation, requiring hotels to establish contingency plans to address these unforeseen challenges. Geopolitical instability can impact the stability of international supply chains, as political unrest in certain regions may lead to shortages or price increases of imported goods. Through rigorous supply chain management, we ensure food safety and quality, respond to energy conservation and environmental protection, promote ethical procurement to connect with society, and practice the three aspects of ESG for sustainable mutual benefit.

Policy Commitment

Silks Hotel Group will continue to collaborate with global partners to explore new sustainable technologies and strategies to achieve greener operating models. We hope these efforts can inspire companies in the same industry and other industries to jointly create a fairer and more environmentally friendly future.

Actions Taken

Silks Hotel Group has established a comprehensive food safety control system, including food safety and hygiene operating standards, promoting ingredient traceability management, avoiding the use of high-risk ingredients, and conducting external inspections. The Regent Taipei's independent testing laboratory serves as the last line of defense for food safety, implementing management and audits of raw material suppliers.

Evaluation Mechanisms

Through supplier management measures and evaluation systems, we strictly control the quality of suppliers and comply with food safety regulations.
Evaluate the proportion of transactions based on annual supply chain management reviews and supply chain evaluation results.
Statistically analyze the achievement of goals for purchasing internationally certified and low-carbon products.

Stakeholder Engagement

Based on the stakeholder engagement mechanism, we conduct regular or irregular meetings and visits with suppliers to ensure smooth communication and strengthen trust and understanding between partners. Additionally, we have a hotline and email for reporting unethical behavior to ensure that all parties operate in a fair environment.

Safe and Secure Food Supply Chain Management

Silks Hotel Group has established a comprehensive food safety control system, encompassing food safety and hygiene operating standards, promoting ingredient traceability management, avoiding the use of high-risk ingredients, and conducting external inspections. The Regent Taipei's independent testing laboratory serves as the final safeguard for food safety, implementing management and audits of raw material suppliers. Overseen by the HACCP management team, this system ensures that every step from raw material procurement to finished product supply adheres to food safety standards. We also meticulously evaluate suppliers and procurement mechanisms, with all incoming raw materials documented with arrival dates and expiration dates for traceability of suppliers and ingredient batches.

We conduct supplier audits based on two self-developed standards: the "Process and Quality Control Standard Operating Procedures" and the "Supplier Evaluation Record Form." The procurement, food safety and hygiene, and food and beverage departments jointly manage the assessment. From raw material procurement to on-site operations, we strictly implement food safety management.

Supplier Evaluation and Procurement Mechanism

We evaluate suppliers based on two self-developed standards: the "Process and Quality Control Standard Operating Procedures" and the "Supplier Evaluation Record Form." The procurement, food safety and hygiene, and food and beverage departments are jointly responsible for the assessment points, criteria, frequency, and results, incorporating corporate sustainability and human rights protection into the evaluation system.

Regent Taipei conducted detailed document reviews for 69 major cooperative suppliers. Among them, 40 suppliers have certifications related to food safety and hygiene management systems such as HACCP, ISO22000 FSSC, TQF, or CAS, while 29 suppliers have other relevant food safety certifications. On-site audits were conducted for 11 of these suppliers. Silks Place Tainan conducted detailed document reviews for 52 major cooperative suppliers. Among them, 24 suppliers have certifications related to food safety and hygiene management systems such as HACCP, ISO22000 FSSC, TQF, or CAS, and on-site audits were conducted for 5 of these suppliers. The evaluation results showed that no supplier had a total score below 60, demonstrating that our suppliers adhere to our high standards.

Number of suppliers with a total score below 60

0

Green and Sustainable Supply Chain Risk Management

When selecting partners, we strictly consider their sustainability practices and environmental performance, encouraging suppliers to provide low-carbon and energy-saving products and implement environmental innovations. By setting clear environmental procurement policies, we collaborate with the supply chain to drive a comprehensive green transformation.

Procurement of Environmentally Certified Products

The raw material for photocopy paper has the KHAN-NA label, signifying that the trees were cultivated sustainably without harming rainforests.
Over 80% of customer supplies, such as napkins and toilet paper, are procured with Forest Stewardship Council (FSC) international certification.
All photocopy machines utilize energy-efficient models with energy-saving labels, achieving an energy conservation and carbon reduction improvement rate exceeding 10%.

Choosing Local and Seasonal Ingredients

Over 90% of ingredients are seasonal and locally sourced, effectively reducing energy consumption during transportation and storage.

Reducing Single-use Plastic Packaging Usage

Silks Place Tainan, Silks Place Taroko, and Just Sleep have achieved a 100% implementation rate. Regent Taipei's implementation rate exceeds 70%, with plans to reach 100% by the end of 2024.

Sustainable Supply Chain with Ethical Procurement

Starting from April 2024, Silks Hotel Group will prioritize the use of cage-free eggs in some of its restaurants, with plans to fully transition to all restaurants by the end of 2026. This move reflects our commitment to animal welfare and a significant step towards environmental sustainability. Through collaboration with the Environment & Animal Society of Taiwan and the Hualien Dawn Center, we are not only improving the living conditions of domestic laying hens but also driving the transformation of Taiwan's livestock industry towards humane farming practices. Moreover, the Group is actively promoting the use of other ingredients sourced from farms that practice animal welfare, further expanding its support for sustainable development.

These measures not only enhance our corporate image but also set new benchmarks for environmental protection and animal welfare. They fully demonstrate how businesses can contribute to the positive development of society and the environment without compromising economic interests. In addition to providing our customers with safe and healthy food, we aspire to leverage our influence to lead our partners towards valuing corporate social responsibility and collectively create sustainable businesses.